You can start on your own at any time; a co-parent’s first contact with Sam is delicate, so we have built the care into the product rather than into a queue. If you would rather talk to a person first, or your situation needs a word before you begin, we are here.
Ask us anything before you begin, or tell us your situation if you would rather we walked you through it. You can also just start now.
help@neutrily.comIf something reached you that should not have, or you are worried about a message, tell us. Read and acknowledged by a person within 24 hours, every day (not only working days) with a full answer as soon as we can. You can also report from inside the app, under Settings.
help@neutrily.comQuestions, billing, opt-outs and re-enables. Everything sent to this address is read within 24 hours, every day; these get a full answer within one working day.
help@neutrily.comAccess, objection, erasure. From either parent, customer or not.
privacy@neutrily.comSpecimen exports, referral materials, verification queries.
professional@neutrily.comTell us at help@neutrily.com with “complaint” in the subject: read within 24 hours like anything else sent to that address, and a human who can actually fix things replies within two working days. You can complain to the ICO at any time (ico.org.uk); we’d rather you told us first, and we’ll never suggest otherwise.