Interested in Neutrily? Onboarding is personal — a co-parent’s first contact with Sam is delicate, so we set each family up by hand rather than through a sign-up form. Tell us a little and we’ll take it from there.
Tell us your situation and we’ll set you and your co-parent up, and answer anything before you start.
help@neutrily.comQuestions, billing, opt-outs and re-enables. Answered by a person within one working day.
help@neutrily.comAccess, objection, erasure — from either parent, customer or not.
privacy@neutrily.comSpecimen exports, referral materials, verification queries.
professional@neutrily.comTell us at help@neutrily.com with “complaint” in the subject — a human who can actually fix things replies within two working days. You can complain to the ICO at any time (ico.org.uk) — we’d rather you told us first, and we’ll never suggest otherwise.