No app for your co-parent, no training, no jargon. Here’s the whole mechanism, including the parts most services won’t explain.
You each get the same WhatsApp contact: Sam, the Neutrily PA. Write as you would have written to each other. Blunt, rushed, upset, it doesn’t matter. That’s the point.
nothing to install · works with the phone you already have · a mediated email channel is coming
Sam carries the facts and drops the heat. Every AI rewrite is checked against what was written, partly by code and partly by a separate AI check. If a rewrite can’t be verified faithful, it goes to a human at Neutrily instead of going out wrong. Nothing is ever sent that you can’t see afterwards: everything sent in your name is in your account.
a short message that is already neutral and factual can occasionally pass through unchanged; everything else is reworded and checked
New messages arrive as a quiet alert, never on your lock screen. When you tap, the message is delivered and the tap itself becomes the receipt: an action from your own phone that nobody can dispute. Both parents see the same receipts. “I never got it” stops being an argument and starts being a look-up.
receipts show: sent · delivered · retrieved, with plain wording for what each one means
Sam keeps the shared record: conversations by topic, the diary of handovers and activities, who agreed what and when. If you two disagree about a fact, Sam holds both versions and takes no side.
Quiet hours hold non-urgent messages overnight (genuinely urgent handover messages still come through). A burst of messages becomes one alert, not a buzzing pocket. Hostile content never appears on notifications.
Sam treats anything you send as a message for your co-parent. Sam may keep back something plainly meant only for Sam, but don’t rely on that: anything Sam isn’t sure about can be passed on to your co-parent, and so can anything about the children’s safety, even if you meant it only for Sam. If something must never reach your co-parent, don’t send it to Sam. If anyone is in danger now, call 999.
No. Your co-parent gets Sam for free, forever: same rewrites, same receipts, same protections, and the right to walk away at any time. It only works if it’s fair, so it’s built fair.
Sam’s job is to change the temperature, not the substance. Every AI rewrite is checked against what you wrote, and one that can’t be verified as faithful is held for a person rather than sent automatically. You can always see what was sent in your name, and the original is kept safely on the record.
Time-sensitive messages, like a handover change or a child taken ill, skip the queue and quiet hours. The sender watches it land: “delivered… seen at 16:59.”
Both. The rewriting is done by AI under strict, tested rules; a rewrite it cannot verify as faithful is held for a person rather than sent automatically. Every first introduction is checked against the same set of rules before it sends. A message our safety check identifies as threatening physical harm is held for a person rather than delivered — what the check does and does not catch.
Your record is every message that was carried, the receipt for it, and a SHA-256 digest frozen when we received it. Your original wording, and the digest taken when we received it, can never be altered — not by either parent and not by us — and no message can be deleted while the record is kept. Records are kept for six years. You can download the record yourself, any time, from your settings; messages our safety check withheld and never delivered are not in it, and a person deals with those on request. Whether a court accepts it is a matter for your solicitor, not a promise we can make. See for family law.