1. Information We Collect

1.1 Personal Information:

  • Your name, email address, and mobile number.
  • Your co-parent’s name, email address, and mobile number.
  • Your partner’s name, email address, and mobile number (if applicable).

1.2 Communication Data:

  • Messages you send to Neutrily for mediation.
  • Reworded versions of your messages sent to co-parents.

1.3 Usage Data:

  • Information about how you interact with our services, including IP addresses, browser types, and access times.

1.4 Payment Information:

  • Details required for subscription payments, processed securely through Stripe.

2. How We Use Your Information

We use your personal data to:

  • Facilitate mediated email communication between co-parents.
  • Send SMS notifications to ensure timely updates.
  • Manage subscriptions and process payments securely.
  • Improve and maintain our services.
  • Comply with legal and regulatory obligations.

3. Sharing Your Information

We may share your information with the following third parties to deliver our services:

  • OpenAI: For rewording messages.
  • Make.com: For workflow automation.
  • Twilio and SendGrid: For sending SMS and email notifications.
  • Gmail: For email delivery.
  • Airtable: For secure data storage.
  • Stripe: For payment processing.
  • Webflow and Gandi: For website hosting and domain management.

These third-party services have their own privacy policies, and we encourage you to review them. We ensure that all third-party providers are compliant with applicable privacy laws.

We will never sell your data to third parties.

4. Data Storage and Security

4.1 Storage:

  • Your data is stored securely on platforms compliant with industry-standard security protocols.

4.2 Retention:

  • Personal data and communication history are retained for the duration of your subscription. If your account is terminated, your data will be retained unless you request its deletion.

4.3 Security:

  • We use encryption and secure protocols to protect your data.

4.4 Data Breach Policy:

  • In the event of a data breach, we will notify affected users within 72 hours of discovery, as required under GDPR regulations, and take all necessary steps to mitigate risks and address vulnerabilities.

5. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete data.
  • Deletion: Request deletion of your data.
  • Restriction: Request restriction of processing under certain conditions.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise your rights, please contact us at help@neutrily.com.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Improve user experience on our website.
  • Analyze service usage to enhance performance.

If we use analytics tools, such as Google Analytics, you will be notified, and cookies related to such tools will be managed as per your preferences. You can manage cookie settings through your browser.

7. Legal Basis for Processing

We process your personal data based on:

  • Consent: When you agree to use our services.
  • Contract: To fulfill our obligations under our agreement with you.
  • Legal Obligation: To comply with applicable laws and regulations.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK/EU, including the United States. We ensure that such transfers are made in compliance with GDPR through mechanisms such as Standard Contractual Clauses or equivalent safeguards.

9. Children's Privacy

Neutrily is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant updates via email or our website.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

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