General Information

  1. Business Name: Neutrily Ltd
  2. Business Address: 86-90 Paul Street, London, EC2A 4NE
  3. Contact Information: help@neutrily.com

Description of Services

  1. Neutrily provides co-parenting support services through:
    • Mediated email communication to maintain neutral and respectful interactions.
    • SMS notifications to ensure timely updates.
    • Additional features like telephone support and a shared calendar (Premium Plan only).
  2. Subscription Plans:
    • Basic Plan (£9.99/month):
      • Includes mediated email communication for two users (you and your co-parent).
    • Plus Plan (£19.99/month):
      • Includes all Basic Plan features plus SMS notifications.
    • Premium Plan (£49.99/month):
      • Includes all Plus Plan features, telephone support, shared calendar access, and support for three users (you, your partner, and your co-parent)

User Accounts

  1. Users are not required to create accounts but can manage subscriptions via Stripe at https://checkout.neutrily.com/p/login/4gw15W8L6dXP57WeUU.
  2. Required Information:
    • Your name, email, and mobile number.
    • Your co-parent’s name, email, and mobile number.
    • If applicable, your partner’s name, email, and mobile number.

Eligibility

  1. You must be at least 18 years old to use Neutrily.
  2. You must not have any legal restrictions preventing contact with the co-parent, such as a restraining order. This service is intended for individuals with parental responsibility.

Billing and Payments

  1. Subscriptions are billed monthly.
  2. Refunds are only issued in cases where we fail to provide the service for technical reasons and are limited to one month.
  3. Payments are processed securely through Stripe.

Communication and Content

  1. Neutrily mediates and rewrites emails to ensure neutral and constructive communication.
  2. SMS notifications remind users of important updates or pending responses.
  3. All communications are moderated but not guaranteed to resolve disputes.

Data Collection and Privacy

  1. We collect and store user information as outlined in Section 3.
  2. Messages sent to Neutrily and the reworded versions sent to co-parents are stored securely.
  3. Third-Party Services: Neutrily uses OpenAI, Make.com, Gmail, Twilio, SendGrid, Airtable, Webflow, and Gandi to provide its services.
  4. Neutrily complies with GDPR regulations, and users can request data deletion.

Disclaimers and Limitations of Liability

  1. Neutrily strives to reword emails to the best of its ability but cannot guarantee the accuracy or effectiveness of the communication.
  2. Neutrily is not liable for damages arising from the use of its services or escalated disputes.
  3. Neutrily is not responsible for external disputes or outcomes resulting from mediated communications.
  4. Indemnity Clause: Users agree to indemnify Neutrily and its affiliates from any claims, damages, or legal fees arising from misuse of the service or third-party disputes.

Content Ownership

  1. Users retain ownership of their messages and communications. However, Neutrily has the right to store, process, and reword this content solely for the purpose of delivering its services.

Termination

  1. Neutrily reserves the right to suspend or terminate services for misuse or non-payment.
  2. User data is retained unless explicitly requested for deletion by the user.

Service Availability and Support

  1. While Neutrily aims to provide consistent service, occasional downtime may occur due to maintenance or technical issues.
  2. Customer support is available via email at help@neutrily.com. Response times may vary but are typically within 48 hours.
  3. Disputes will be resolved through mediation in accordance with UK law.
  4. Neutrily reserves the right to update these Terms. Users will be notified of changes via the website or email.